Shipping Policy

Thank you for shopping with Seraphime. We're committed to delivering your order with the same care we put into curating it. Please review the information below regarding our shipping practices.

Order Processing

All orders are processed within [1–3] business days (Monday–Friday, excluding weekends and public holidays). Orders placed after [12:00 PM local time] or on weekends and holidays will begin processing the next business day.

You will receive a confirmation email once your order has been placed and a separate shipping notification with tracking details once your order has been dispatched.

During sales, new collection launches, and peak periods (such as holidays), processing may take an additional 1–2 business days.

Domestic Shipping

We ship throughout the USA using AMAZON Logistics and Warehouses

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend contacting your local customs office for more information before placing your order.

If a package is refused or returned to us due to unpaid duties, the original shipping cost and any return fees will be deducted from your refund.

Order Tracking

Once your order ships, you will receive an email with a tracking number and link. Please allow up to 24 hours for tracking information to update after dispatch.

If you haven't received your tracking information within [3] business days of placing your order, please contact us at seraphime@renovatio-trading.com.

Shipping Delays

While we work closely with our carriers to ensure timely delivery, occasional delays may occur due to:

• Weather conditions or natural events
• Carrier disruptions or strikes
• Customs inspections (international orders)
• High-volume periods such as holidays and major sales

Seraphime is not responsible for delays caused by the carrier or customs authorities. We will, however, do everything within our power to assist in resolving any issues that arise.

Lost, Stolen, or Damaged Packages

If your tracking shows your package as delivered but you have not received it, please:

1. Check with neighbors, household members, and any safe drop-off locations
2. Contact your local carrier office with your tracking number
3. Reach out to us at seraphime@renovatio-trading.com within 7 days of the marked delivery date

For packages that arrive damaged, please email us within 24 hours of delivery with your order number and clear photographs of the damaged item(s) and packaging. We will work with you to arrange a replacement or refund.

Incorrect or Incomplete Addresses

Please review your shipping address carefully at checkout. Seraphime is not responsible for orders shipped to addresses provided incorrectly by the customer.

If your order has not yet shipped, contact us immediately at seraphime@renovatio-trading.com and we will do our best to update the address. Once an order has been dispatched, we are unable to redirect it.

Packages returned to us due to incorrect addresses will be reshipped at the customer's expense, or refunded minus the original shipping cost.

P.O. Boxes & APO/FPO Addresses

We do not ship to P.O. Boxes and military addresses. If shipping: Please note that delivery times to these addresses may be longer than standard estimates.

Returns & Exchanges

For information on returns and exchanges, please refer to our [Return Policy].

Contact Us

For any questions about your order or our shipping practices, we're here to help:

Email: seraphime@renovatio-trading.com Hours: [Monday–Friday, 9:00 AM – 6:00 PM] Response time: Within [1–2] business days